CEI offers an extensive Service and Support portfolio to keep your broadcast, AV and media IT facilities running smoothly. Our full-time staff of professional field and depot service technicians have decades of industry experience maintaining both legacy and leading edge gear.
To keep pace with the industry’s newest products, CEI’s service team receive ongoing training and education on the latest emerging technologies. With one of the largest legacy product service libraries, CEI can also service a broad range of aging and end-of-life broadcast and AV gear at your facility or in our fully equipped repair depot at CEI’s headquarters in Newington, VA.
CEI’s Service Depot is an authorized repair facility for many of the industry’s leading manufacturers and products, giving you peace of mind that your equipment is in the best possible hands. CEI can also connect remotely to your equipment for rapid troubleshooting and fast problem resolution.
CEI can supplement your existing maintenance staff with an experienced, full time technician through our Engineer Staffing service.
For all your equipment Service and Support needs, you can rely on CEI!
Comprehensive Service Contracts
To keep your facility operating smoothly, consider a CEI Comprehensive Service Contract tailored to your specific requirements. CEI Service is a one stop source for fast and reliable response for your facility’s service needs including scheduled preventative maintenance visits on a schedule of your choosing.
CEI Service Contracts can be configured to include all parts and labor for defined periods, eliminating unbudgeted hourly charges normally associated with emergency repairs. CEI’s Service Contracts provide a comprehensive solution for your facility’s support needs for a single annual price.
When you need immediate, emergency troubleshooting and repair, give CEI Service a call. A Service Technician will be promptly dispatched to quickly resolve your problem, initially over the phone or on-site if required with fast turnaround for repairs in our Service Depot. CEI will service professional audio, video and multi-media equipment regardless of where it was purchased.
On-Site Field Service
CEI’s on-site field service is available for a broad range of broadcast, AV and multimedia systems. CEI will schedule an on-site repair visit as quickly as possible to help minimize downtime and keep your equipment up and fully operational.
CEI operates an extensive Service Depot, staffed by full time service professionals at our Newington, VA headquarters. Equipped with all of the tools and test equipment needed to repair both legacy and modern products, CEI’s Service Depot can quickly complete needed repairs, getting systems and equipment back in service promptly. You can ship or drop off your broken gear to our Service Depot or have us come and get it. Just give us a call.
CEI provides warranty depot service on thousands of products from hundreds of manufacturers. For equipment purchased from CEI, we also offer a warranty extension program, providing an additional period of warranty coverage for worry-free service and support. CEI also provides manufacturer warranty programs from many vendors. Extended warranties can be configured for any additional period of time that you may require.
Engineering & Maintenance Staffing
CEI can provide full time, engineering and maintenance staff to supplement your current maintenance personnel. Available on a wide range of procurement scenarios, CEI’s staff can free up your personnel and provide the additional skills and expertise to keep your facility operating in top form.