CEI Professional   Services include:

  • Bench Repairs
  • Field Services
  • Maintenance
  • Service Contracts
  • Rush Repairs

 

  CEI Service Center
  of Excellence:

  • Top Engineers
  • Top Test Equipment
  • Stocked Parts
  • Parts Sales
  • Worldwide Shipping

 

  Popular Professional
  Broadcast and AV
  Equipment Serviced:

  • Analog and Digital VTRs
  • Audio Products
  • Audio Mixers
  • Cameras and Camcorders
  • Control Systems
  • Decks and Duplicators
  • Digital “Digi Beta” Decks
  • Digital Signage Network Players
  • Cameras
  • LCD Monitor
  • LED Monitor
  • Pan Tilt Units
  • Projectors
  • Quad Machines
  • Routers
  • Speakers
  • Switcher
  • Teleconferencing
  • Videoconference Products
  • Visual Imaging Products (Cameras)
  • Wireless Microphones
  • And More...


 

SERVICE & SUPPORT
Service / RMA Request

No audio in the conference room?  Have an unclear, fuzzy picture?  Can’t route the audio or see the picture? No control of the pan & tilt?  Teleconferencing audio is not working but the IP address is OK? 

These are just a few of the common concerns presented to and fixed by CEI’s Service Department.

CEI’s full time Professional AV, Broadcast and IT Service Technicians and Engineers have decades of  industry experience and receive regular training and authorized certification to keep pace with new products and technologies. CEI gives you peace of mind knowing your equipment is in the best possible hands.  Have CEI supplement your existing maintenance engineering staff or let CEI become yours.  CEI has you covered.    

  • Emergency and Rush Repairs - When you just can’t let time tick on your broken equipment - Rely on CEI Service for on-site critical support and quick turnaround at CEI’s repair center.  CEI will service professional audio, video and multi-media equipment regardless of where it was purchased. 

  • On-Site Field Service –CEI responds quickly to your onsite service requests to help minimize downtime and keep your equipment at optimum efficiency.

  • Comprehensive Maintenance & Repair Program- Protect your valuable equipment and keep your facility running smoothly. Service agreements with CEI are tailored to your specific requirements. Some clients take advantage of our daily or weekly visits while others may only require quarterly or bi-annual visits. The Program’s on-site service can be tailored to include all labor and parts over an extended period of time and saves you the unbudgeted hourly charges normally associated with scheduled and rush repairs.

  • Engineering Staffing Available – Have a CEI Engineer supplement your team and free up your in-house personnel to focus on primary business functions.

  • CEI Support has a Service 1-800# for CEI Help where all customer calls are managed and tracked. Clients may also use our web-based project information tool for online support. Call for a pickup, drop your equipment or schedule a visit at your facility.

  • Remote Technical Support – CEI can VPN connect in to your equipment to troubleshoot and many times repair on the spot.

  • Extended Warranty Support – CEI provides warranty depot service on thousands of products from hundreds of manufacturers. With one of the most comprehensive product service libraries dating back over 30 years, CEI Service Engineers are able to work on legacy technology.

    Do you feel you should have more time, worry less and spend less money supporting your technical facilities? ...So do we!

Experience CEI’s Fast Turn-Around Time, Reliable Service & Expert Repair.CEI Service Brochure

  • Sign up for CEI’s Comprehensive Maintenance & Repair Support Program - Take advantage of CEI’s popular low cost rates today.

  • Phone Service 703-550-5800 or 1-800-293-1058

  • Fax Request 703-550-5180                

  • Send email to service @commeng.com

 
Winner of 11 Broadcast Engineering Excellence Awards
 
Partial client list:
  • NBC
  • PBS
  • FOX
  • BET
  • Discovery Channel
  • Qwest Digital Media
  • Verizon
  • DoD
  • NASA
  • Hong Kong Telecom
  • Rainbow Network Communications
  • DirecTV

 

 
 

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